Refund & Cancellation Policy

1. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded, including the guarantee that services are provided with due care and skill and are reasonably fit for the purpose disclosed.

2. Digital Service Notice

StreamAussie provides access to a digital streaming service. Once your account is activated and your login details are issued, you have started using the service, so we don't offer refunds for change of mind.

3. Free Trial

We recommend using the free trial before buying a paid plan. It lets you check channel quality and device compatibility on your own connection before you pay.

4. 7-Day Refund for Technical Faults

You can ask for a refund within 7 days of purchase if:

• the service can't be activated or accessed because of a fault on our side; or
• a technical fault on our side (for example, channels that won't load or constant buffering on a supported device with a suitable internet connection) stops the service working properly, and our support team can't fix it.

Please contact support first so we can try to fix the problem. Most issues are solved with a quick troubleshooting step.

Refunds are not offered:

• for change of mind;
• for problems caused by unsupported devices, insufficient internet speed or your home network;
• for requests made more than 7 days after purchase;

except where the Australian Consumer Law requires otherwise.

5. Reseller Credit Packages

Reseller credit packages are non-refundable once credits have been added to your panel, in line with the "credits never expire, no minimum commitment" model described on the Reseller page, except where the Australian Consumer Law requires otherwise.

6. Cancellations

There is no rolling subscription to cancel — each plan runs for its stated length and simply ends. If you don't want to continue, you don't need to do anything; you will not be charged again automatically.

7. Chargebacks

If you have an issue with your service, please contact support before starting a chargeback with your bank or card provider — most issues can be resolved directly and faster this way.

8. How to Request a Refund

Email support@streamaussie.com or message us on WhatsApp with your order details and a description of the problem. Approved refunds are paid back to the original payment method.

9. Contact Us

Questions about this policy: support@streamaussie.com