Privacy Policy

Last updated: [date]

This policy is a template covering standard Australian Privacy Act / APP sections. Have it reviewed by a solicitor before publishing, and fill in every bracketed placeholder with your real business details.

1. Who We Are

StreamAussie ("we", "us", "our") provides IPTV subscription and reseller services to customers in Australia and internationally. This policy explains what personal information we collect, why, and what rights you have over it.

Entity: [your registered business name, or your name if operating as a sole trader]
Contact: privacy@streamaussie.com

2. What Information We Collect

Account information: name, email address, and any details you provide when signing up or contacting support.
Payment information: processed by our payment provider(s) — [name your processor, e.g. Stripe/PayPal]. We do not store full card details ourselves.
Communication data: messages sent via WhatsApp, live chat, or email support.
Technical data: IP address, device/browser type, and usage data collected via cookies or similar technologies when you visit our site.

3. How We Use Your Information

To create and manage your subscription or reseller account
To process payments and send activation details
To provide customer support
To send service-related communications (not marketing, unless you've opted in)
To maintain the security and performance of our service

4. Australian Privacy Principles

We handle personal information in accordance with the 13 Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), covering how we collect, use, disclose, store and secure personal information, and how you can access or correct it.

5. Cookies

Our site uses cookies for essential site functionality and, if enabled, analytics. [Confirm which analytics/marketing tools you actually use — e.g. Google Analytics — and disclose them here.] You can control cookies through your browser settings.

6. Sharing Your Information

We share information only with the third parties necessary to deliver our service: payment processors, hosting providers, and communication tools (e.g. WhatsApp Business). We do not sell your personal information to third parties.

7. Data Retention

We retain account and transaction data for as long as your account is active and for [state your retention period, e.g. "7 years"] afterward to meet Australian tax and accounting record-keeping requirements.

8. Your Rights

Under the Privacy Act, you have the right to access and correct the personal information we hold about you, and to make a complaint if you believe we have mishandled it. To exercise any of these rights, contact privacy@streamaussie.com. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your information has been mishandled.

9. Overseas Disclosure

[State here whether your servers/support tools are based outside Australia, and if so, what safeguards are in place — this needs to reflect your actual infrastructure, and may require specific disclosure under APP 8.]

10. Children's Privacy

Our service is not directed at children under 18, and we do not knowingly collect information from minors.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

12. Contact Us

Questions about this policy or your information: privacy@streamaussie.com