StreamPrivacy Policy
1. Who We Are
StreamAussie ("we", "us", "our") provides IPTV subscription and reseller services to customers in Australia and internationally. This policy explains what personal information we collect, why, and what rights you have over it.
Contact: privacy@streamaussie.com
2. What Information We Collect
- Account information: name, email address and any details you provide when signing up or contacting support.
- Payment information: processed by our payment providers (card payments and PayPal). We do not store full card details ourselves.
- Communication data: messages sent through WhatsApp, live chat or email support.
- Technical data: IP address, device and browser type, and basic usage data needed to run and secure our website and service.
3. How We Use Your Information
- To create and manage your subscription or reseller account
- To process payments and send activation details
- To provide customer support
- To send service-related messages (not marketing, unless you've opted in)
- To maintain the security and performance of our service
4. Australian Privacy Principles
We handle personal information in accordance with the 13 Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), covering how we collect, use, disclose, store and secure personal information, and how you can access or correct it.
5. Cookies
Our website uses cookies that are needed for it to work, such as keeping the site secure and remembering basic preferences. We don't currently use advertising or analytics tracking cookies; if that changes, we'll update this policy. You can control cookies through your browser settings.
6. Sharing Your Information
We share information only with the third parties needed to deliver our service: payment providers, our hosting provider and communication tools such as WhatsApp. We do not sell your personal information.
7. Data Retention
We keep account and transaction data while your account is active and afterwards for as long as Australian tax and record-keeping laws require (generally five years). After that, we delete or de-identify it.
8. Your Rights
Under the Privacy Act, you have the right to access and correct the personal information we hold about you, and to make a complaint if you believe we have mishandled it. To exercise these rights, contact privacy@streamaussie.com. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Overseas Disclosure
Some of the providers we use to run StreamAussie — such as WhatsApp (Meta), our hosting provider and our payment providers — may store or process information outside Australia. We only share what they need to provide their service, and we take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.
10. Children's Privacy
Our service is not directed at children under 18, and we do not knowingly collect information from minors.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by an updated date at the top of this page.
12. Contact Us
Questions about this policy or your information: privacy@streamaussie.com