StreamIPTV FAQ: Frequently Asked Questions
Our IPTV FAQ answers the questions Australians ask us most about StreamAussie, from pricing and devices to NBN speed and the TV guide, grouped by topic.
General IPTV FAQ
What is IPTV and how does StreamAussie work?
IPTV delivers live TV, movies and series over your internet connection instead of cable or satellite. Choose a plan, receive your login details by email, install a compatible app, and start streaming 25,000+ channels and 90,000+ on-demand titles.
How many channels and titles does StreamAussie include?
25,000+ live channels covering Australian, international and sport content, plus a 90,000+ title on-demand library of movies and series that's refreshed regularly.
Does StreamAussie include an EPG (program guide)?
Yes, every plan includes a full electronic program guide (EPG) so you can see what's on now and what's coming up across the channel lineup.
What's the difference between M3U and Xtream Codes?
Both are standard ways of delivering IPTV channels to your app. M3U is a playlist link; Xtream Codes is a login (server, username, password) entered directly into the app. StreamAussie supports both — see our Installation Guide for setup steps.
Pricing & Payment
How much does StreamAussie cost?
Plans start from A$19 for 1 month, with better value on longer terms down to A$7.50 a month on the 12-month plan. Every plan is also available for 2 devices. Full pricing is on the Subscription page.
What payment methods are accepted?
Card, PayPal and bank transfer are all supported, processed through secure payment gateways with instant confirmation.
Is there a contract or does it auto-renew?
No — there's no rolling contract. Each plan simply runs for its stated length, and you decide whether to renew when it ends.
Can I upgrade to a plan with more device connections later?
Yes, you can move to a higher-connection plan at any time. Contact us and we'll work out the difference based on time remaining on your current plan.
Is there a free trial?
Yes. Ask on WhatsApp for a free trial and test the channels and stability on your own TV and NBN connection before you pay.
Do you offer refunds?
Yes, for technical faults: if a fault on our side stops the service working and our support team can't fix it, you can get a refund within 7 days of purchase. We don't offer change-of-mind refunds, so we recommend the free trial first. See our Refund Policy for full details, including your rights under Australian Consumer Law.
Devices & Setup
Which devices work with StreamAussie?
Smart TVs (Samsung, LG, Hisense, TCL), Amazon Firestick/Fire TV, Android boxes and phones, Apple TV/iPhone/iPad, Windows and Mac, plus MAG and Enigma2 receivers.
Does StreamAussie work on Samsung and LG TVs?
Yes, with an IPTV player from the TV's app store such as IBO Player or SmartOne IPTV. You add your playlist on the app's website using the TV's MAC address. Step-by-step: Samsung TV guide and LG TV guide.
Which IPTV app is best for my device?
TiviMate for Firestick and Android TV, IBO Player or SmartOne on Samsung and LG, and iPlayTV, UHF or GSE Smart IPTV on Apple devices. Compare them in best IPTV player apps.
Can I record shows?
Yes, with TiviMate Premium on a device with storage, such as an Nvidia Shield TV Pro with a USB drive.
Why is my TV guide empty or an hour out?
An empty guide usually needs refreshing in your app's settings. A guide that's an hour out means your device's time zone doesn't match your state, which is common in Queensland, WA and the NT because they don't use daylight saving. See our IPTV EPG guide.
How long does activation take after I pay?
Most orders are activated within 5-15 minutes. You'll receive your credentials, playlist link and a setup guide by email as soon as payment is confirmed.
Which app should I use — IPTV Smarters Pro or TiviMate?
IPTV Smarters Pro works on the widest range of devices including iOS. TiviMate has a more polished TV-guide interface but is Android TV/Fire TV only. See our IPTV Smarters Pro guide and TiviMate guide for a full comparison.
My stream keeps buffering — what can I do?
Check your connection speed, connect your TV via Ethernet instead of Wi-Fi where possible, switch the stream format between TS and HLS in your app, and check whether it only happens in the 7pm–11pm NBN busy hours. Our buffering fix guide walks through every step. If it persists, reach out to support — we're online 24/7.
Legal & NBN Performance
Is IPTV legal in Australia?
IPTV as a technology is legal — it's the same delivery method used by Foxtel Go, Kayo and other licensed streaming services. What matters is whether the provider holds the rights to the content it distributes. See our full legal breakdown for details. This isn't legal advice — consult a solicitor if you have specific concerns.
Will StreamAussie work on my NBN connection?
Yes — StreamAussie is tested on real NBN 50 and NBN 100 connections across every state and territory. For HD we recommend at least 10 Mbps, and for 4K at least 25 Mbps.
What NBN speed do I need for IPTV?
NBN 25 handles one HD stream, NBN 50 handles two or three HD streams or one 4K stream, and Home Fast or faster suits several 4K screens. See NBN speed for IPTV for a household calculator.
How is my personal information handled?
See our Privacy Policy, structured around the Privacy Act 1988 and the Australian Privacy Principles.
Sport
Does StreamAussie cover NRL and AFL specifically?
Yes — NRL, AFL, State of Origin and major international sport including Premier League, UFC and boxing PPV are all included in the standard channel lineup. See the Sports page for the full breakdown.
Do I pay extra for PPV events like fight nights?
No — PPV coverage, including UFC and major boxing events, is included in your regular subscription with no separate charge.
Reseller Program
Do you offer a reseller program?
Yes — StreamAussie runs a credit-based reseller panel so you can activate trials and subscriptions for your own customers under your own brand, with no servers or contracts required. See the Reseller page for packages and pricing.
How much can I earn as a reseller?
It depends on your credit volume, subscription lengths and resale pricing, which you set yourself. Use the profit calculator on the Reseller page to estimate your margin.
More detailed help: fix IPTV buffering, what NBN speed you need for IPTV and 4K, fix an empty or wrong TV guide and the best player apps for each device.
Still Have Questions?
Our support team is available 24/7 via live chat and WhatsApp.
Contact Us →Related guides
Want to try it? Start your 24-hour free IPTV trial or compare our IPTV subscription plans.