Refund & Cancellation Policy

Last updated: [8/17/2026]

This is a structural template. The actual refund window, eligibility conditions, and dispute process below are placeholders — decide your real policy first, then have it reviewed by a solicitor. Note that Australian Consumer Law consumer guarantees apply regardless of what this page states and cannot be excluded or limited. Keep this page consistent with what's stated on your Subscription and Reseller pages.

1. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded, including the guarantee that services are provided with due care and skill and are reasonably fit for the purpose disclosed. [Have this section reviewed by a solicitor to ensure it accurately reflects your obligations.]

2. Digital Service Notice

StreamAussie provides access to a digital streaming service. Once your account is activated and credentials are issued, you have begun consuming the service, which affects your ability to change your mind under standard cooling-off arrangements.

3. Free Trial

We recommend using the free trial before purchasing a paid plan specifically to avoid refund disputes — it lets you confirm channel quality and device compatibility on your own connection before committing to payment.

4. Refund Eligibility

In Order for the refund to get accepeted it must be raised within the day of the purchase and there must be an obvious technical issue

Refund requests must be raised within a day of purchase by contacting support.
Refunds are considered where the service could not be activated or accessed due to a verified fault on our side, or where required under Australian Consumer Law.
Refunds are not offered for change of mind after the free trial period, for issues caused by unsupported devices or insufficient internet speed, or once a subscription period has been substantially used — except where the Australian Consumer Law requires otherwise.

5. Reseller Credit Packages

Reseller credit packages are non-refundable once credits have been added to your panel, in line with the "credits never expire, no minimum commitment" model described on the Reseller page.

6. Cancellations

There is no rolling subscription to cancel — each plan runs for its stated length and simply ends. If you do not wish to continue, you don't need to take any action; you will not be automatically rebilled.

7. Chargebacks

If you have an issue with your service, please contact support before initiating a chargeback with your bank or card provider — most issues can be resolved directly and faster this way.

8. How to Request a Refund

Email support@streamaussie.com or message us on WhatsApp with your order details and the reason for your request. We aim to respond within [state your real turnaround time].

9. Contact Us

Questions about this policy: support@streamaussie.com